KEY PURPOSE

The primary role of a General Manager (Sales or Service) is to manage the

entire dealership or either Sales or Service operations and achieve the

overall dealership objectives of Customer Satisfaction & Business Results

DUTIES AND RESPONSIBILITIES

• Able to developed dealership business plan and departmental

objectives.

• Ensure all dealership targets are achieved as per plan.

• Should be able to look at operations from macro perspective.

• Able to guide his Managers and provide them proper directions.

• Ensure all customers who come in contact with any dealership staff

have a pleasant experience.

• Able to review various MIS reports and JD Power reports and takes

necessary corrective actions.

• Improve CSI / SSI , RDI or any other customer satisfaction scores

• Meets customers and employees regularly to understand ground

realities.

• Able to create a "customer friendly" culture in the organization.

• Have good contacts in the industry and business circle.

BAND

This job is placed in BP band

SKILLS REQUIREMENT

• Should be a strategist.

• Needs to be analytical.

• Good communicator

• Should be very good leader.

• Must be a good motivator.

• Should be good in public relations.

• Needs to be good organizer.

• Needs to manage time effectively.

• Must have business acumen.

• PC literate (MS Word, Excel, Power Point).

EDUCATION

• Graduate

• Engineering / Management qualification preferred.

EXPERIENCE

• Should have headed a small to medium business organization.

• Minimum 10 years in a role of a Manager.

• Automobile exposure preferred.