KEY PURPOSE

The role of a Sales Manager is to lead and manage his team and ensure

the set sales and customer satisfaction targets for the department are

achieved.

DUTIES AND RESPONSIBILITIES

• Ensure all targets are achieved as per plan.

• Ability to motivate and lead a team.

• Ensure all customers are kept happy and have a pleasant 'indealership'

experience.

• Improve SSI , RDI or any other customer satisfaction related scores

• Able to coach and mentor subordinates.

• Create a conducive atmosphere for working at the dealership.

• Ensure all reports are generated on time.

• Able to analyze reports and takes corrective actions.

• Ensure all processes are adhered to.

• Regularly meet customers and take informal feedback.

• Mystery shops and understands competitor activity.

• Must be able to analyze dealership SSI scores and take corrective

actions.

• Responsible for inventory management and training and development.

• Liaise with manufacturer w.r.t vehicle ordering, finance, schemes,

activities etc.

• Liaise with financial institutions, insurance, RTO and allied businesses

BAND

This job is placed in BP band

SKILLS REQUIREMENT

• Should be a strategist.

• Must have finance acumen.

• Needs to be analytical.

• Should be very hospitable.

• Must be a good motivator.

• Should be good in public relations.

• Needs to be good organizer.

• Needs to manage time effectively.

• Should be a team builder.

• Must have good business acumen and leadership skills.

• Should be a customer-oriented person.

• Must be PC literate (MS Word, Excel, Power Point).

EDUCATION

• Graduate.

• Engineering / Management qualification preferred.

EXPERIENCE

• Minimum 5 to 7 years of experience in Sales function.

• At least 2 years in a team leader or department head role.

• Knowledge about automobile industry desirable.