KEY PURPOSE

The Service Advisor is responsible for recording the service needs of the

Customers and ensuring that the vehicles are delivered on time after

Completion of all repair works as per the RO.

DUTIES AND RESPONSIBILITIES

• Promptly acknowledging the customer on arrival.

• For appointment customers, should be aware of vehicle history.

• Listen to customer concerns and note it down in the RO.

• Coordinate with tech specialist for vehicles that need to be taken on

Road test to identify certain concerns.

• Prepare RO with customer needs clearly written with symptoms and

Occurring conditions

• Able to provide a realistic time and cost estimate for the RO by using

DMS.

• Pass on the RO to floor supervisor explaining him the nature of job to

be done.

• If any delay foreseen in delivery of vehicle, promptly informing the

customer through ICR.

• Ensure the vehicle is in a clean condition before it is delivered to the

customer.

• Explaining the work done and the cost to the customer.

• Able to sell other workshop services to the customers.

• Promote accessory sales.

• Deliver high customer satisfaction CSI by following all JD Power

parameters

BAND

This job is placed in BA band

SKILLS REQUIREMENT

• Should be receptive and an excellent listener

• Must exhibit customer friendly attitude.

• Possess good communication skills.

• Be a proactive person.

• Should be a solution provider.

• Read, write and speak English.

• Knowledge of automobile working essential.

• Work on computers

EDUCATION

• Graduate (technical qualification will be added advantage.)

• Engineer/Diploma

EXPERIENCE

• Prior experience in automobile industry desirable.

• 2 to 3 experience in customer handling.

Head Office:-

AKC Hyundai.

N.H.-24, Bareilly More, Shahjahanpur- 242001 - U.P

Regional Office:- 35-A/8 Rampur Garden, opposite Prabha Talkies Bareilly (UP)