Accountability

Supporting actions

Reporting for Duty and Grooming

·         To report to workshop before 15 minutes commencement of the work and punch your attendance

·         Report to Service Manager about your presence in the shop floor.

·         Be in company uniform all the days of work

·         Neat haircut / daily shave is a must

·         Always wear shoe while working in the floor

·         Daily conduct beefing session to technicians

Handling the Floor and Repair order

·         On receipt of the repair order allotment of work to the technicians

·         Previous days pending vehicles list to be given to service manager (also brief course of action for the clearing the vehicles.

·         Co ordination with service manager and shop floor technicians to complete the jobs within the specific period.

·         Discussion with the technicians about special bulletin which are received by the dealer principles.

·         Arrange for road test / in case of critical technical problem go to road test along with the technician and the customer.

·         Ensure proper final inspection is carried out to the Vehicle.

·         Keep the vehicle ready for delivery and inform Service manager and service advisor.

·         Ensure washing area, vehicle delivery area and shop floor is always kept clean and neat.

·         Daily briefing to the trainee technicians and monitoring.